At VAMO Threads, we believe in transparent and fair refund practices. Refunds are processed only as per the conditions defined below.
1. When a Refund is Applicable
Refunds may be approved in cases of:
- Verified manufacturing defect or damaged product (proof required)
- Wrong product or wrong size delivered by our team
- Prepaid order cancelled before dispatch
- Order undelivered due to courier service failure or lost in transit
- Inventory error from our side leading to order cancellation
2. Refund Process Conditions
To be eligible for a refund:
- You must raise the request within 48 hours of delivery
- Share a clear unboxing video or image proof showing:
- packaging
- product condition
- tags intact (if claiming defect)
- For undelivered/lost orders, courier investigation must be completed
3. Refund Mode
| Order Type | Refund Method |
|---|---|
| Prepaid Orders | Refunded to the original payment source (UPI/Card/Net-banking) |
| COD Orders | Refunded via UPI or Bank Transfer shared by customer |
We do not store any payment credentials. Only refund transfer details are collected when shared by the customer.
4. Refund Timeline
- Approved prepaid refunds: 5–10 banking days
- Approved COD refunds: 3–7 business days
- Lost/undelivered refunds: 5–12 business days after courier confirmation
5. Possible Refund Deductions
Refund amount may be adjusted if:
- Return request required reverse pickup charges
- Product fails quality inspection (used, washed, damaged by customer)
- Incorrect address or failed delivery attempt on customer’s side
- Courier COD handling fee (if applicable)
6. When Refund Can Be Rejected
Refund requests will be rejected if:
- No proof shared within 48 hours
- Product is used, washed, altered, or damaged after delivery
- Order is customized or bulk corporate
- Claim reason does not qualify after inspection
- Delivery marked successful as per courier confirmation
7. Chargebacks / Payment Disputes
- You must contact VAMO Threads before initiating any payment dispute
- Any unauthorized chargeback will be legally contested with evidence including:
- order confirmation
- delivery & tracking proof
- support communication logs
- inspection report
8. Legal Jurisdiction
- All refunds and disputes fall under laws of India
- Jurisdiction: Bhilwara, Rajasthan, India
9. Support & Grievance Contact
For refund requests or concerns:
Business Name: VAMO Threads
Email: info@vamooutfits.com
Phone: 6367959155
