Thank you for shopping with VAMO Threads. We design premium T-shirts with a minimal luxury identity. Your satisfaction matters to us, and this policy explains when returns, refunds, and exchanges are accepted.
1. Eligibility for Return or Exchange
You may request a return or size exchange only if all the following conditions are met:
- The product is unused, unwashed, unworn, undamaged
- Original tags, packaging, and invoice are intact
- A valid unboxing video or image proof is shared within 48 hours of delivery
(This is mandatory to verify defect/size mismatch claims) - The request is raised before product use
2. Non-Returnable / Non-Exchangeable Orders
We do NOT accept returns or exchanges for:
- Customized / Personalized / Corporate bulk orders
- Products that show no manufacturing defect after verification
- Color variation due to lighting, camera effects, or screen calibration
- Customer regret after usage or washing
- Orders marked delivered as per courier tracking and confirmation
3. Size Exchange Policy
- We offer size exchange if the delivered size does not match the ordered size or if fit assistance was incorrect from our side.
- Exchanges are subject to stock availability.
- Customers are responsible for selecting size if they did not use our size guide or fit assistance.
4. Refund Policy (if approved)
Refunds are initiated only after:
- Product received back at our warehouse, and
- Quality check passed
- Refund is processed to the original payment method (for prepaid orders).
- For COD orders, refund is issued via UPI or Bank Transfer shared by customer.
- Refund timeline: 5–10 business days after approval.
- VAMO Threads reserves the right to approve or reject refund requests based on evidence and product inspection.
5. Damaged or Defective Product Claims
If you receive a damaged or defective item:
- You must share an unboxing video showing packaging and product clearly.
- Our team will review and respond within 3 working days.
- If defect is verified, we will offer a replacement or refund.
6. Order Cancellation
- Orders can only be cancelled before dispatch.
- Once dispatched, cancellation is not possible, but you may refer to the return/exchange clause if eligible.
7. Shipping Charges and Reverse Pickup
- Return shipping or reverse pickup charges may apply, depending on location and courier serviceability.
- These charges are non-refundable, unless the return is due to a verified defect from our side.
8. Chargebacks and Payment Disputes
- We request customers to contact us first before raising a payment dispute.
- Any unauthorized chargeback raised without prior communication will be legally disputed by VAMO Threads with supporting evidence such as:
- Order details
- Courier tracking confirmation
- Delivery proof
- Communication logs
- Product inspection report
9. Legal and Operational Jurisdiction
- All disputes are governed under the laws of India.
- Jurisdiction for legal matters: Bhilwara, Rajasthan, India.
10. Contact for Support
For any return, refund, or exchange request, contact:
Business Name: VAMO Threads
Email: info@vamooutfits.com
Phone: 6367959155
