At VAMO Threads, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your data when you interact with our website or purchase our products.
1. Information We Collect
We may collect the following details when you visit or place an order:
- Name, phone number, email ID, shipping address, city, state, pincode
- Device information (browser type, IP address, operating system)
- Order history and purchase preferences
- Communication records (support chats, messages, emails, calls)
- Payment status (successful/failed), payment mode (UPI, Card, Net-banking, COD, etc.)
2. How We Use Your Information
Your data is used to:
- Process and deliver your orders across India
- Share tracking updates via SMS/WhatsApp/Email
- Provide size, product, and order support
- Improve website experience and product recommendations
- Prevent fraud, payment misuse, and unauthorized chargebacks
- Respond to legal or regulatory obligations if required
3. Payment & Transaction Data
- All online payments are processed securely through RBI-authorized payment gateway partners.
- VAMO Threads does not store your card/UPI credentials.
- Only payment status and order confirmation information are received by us.
4. Cookies & Tracking Technologies
We may use cookies to:
- Enhance browsing experience
- Remember cart and size preferences
- Analyze site usage for performance improvement
You can disable cookies in browser settings, though some features may be affected.
5. Third-Party Sharing
We may share limited data with trusted partners for order fulfillment:
- Courier partners → for delivery and tracking
- Payment gateways → for transaction verification
- Analytics tools → to improve user experience
We ensure these partners only access necessary information and maintain confidentiality.
6. Data Storage and Security
- Your data is stored on secure servers with restricted access.
- We apply encryption, firewall protection, and secure access controls.
- We regularly monitor systems to prevent data breaches.
- Despite strict measures, absolute internet transmission security cannot be guaranteed.
7. Your Rights
You have the right to:
- Request access to the personal data we hold
- Request correction or deletion of your data
- Opt-out of marketing communication (transactional updates cannot be opted out)
To exercise these rights, contact us via the details below.
8. Data Retention
- Order and transactional data is retained for accounting, compliance, fraud prevention, and dispute handling.
- Browsing data without purchase is retained only for analytics and improvement.
9. Fraud and Misuse Protection
If any payment dispute or chargeback is raised without contacting us first, we reserve the right to:
- Dispute the claim with proof including delivery tracking, communication logs, unboxing verification, and product details.
- Share necessary evidence with payment providers and legal authorities.
10. Grievance and Contact
For privacy concerns, data deletion, or complaints, contact:
Brand Name: VAMO Threads
Email: info@vamooutfits.com
Phone: 6367959155
11. Updates to This Policy
VAMO Threads may update this policy periodically. Continued use of our services indicates acceptance of the latest version.
